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Start chatting with your visitors who need your help.
Speed up your customer support.
- Open source
- One-time fee (1 license = 1 website)
- 100 users1 can chat at one time (i.e. 10 operators and 90 visitors)
- Initiate chat with the visitor
- Cute skin (fully customizable)
- Very clean code
- Fast and lightweight
- More than one operators can reply the same user’s question
- Visitors can fill out contact form when all operators are offline
- “Email notifications” when new visitor is online (optional)
- SSL support. All your and visitor messages will be encrypted
- Supports WPML 3.2+
- Tested with WordPress 4.5
- Tested with PHP 7
(1): One browser tab equals to 1 user connection. If a user opens 2 tabs on your website, it will be counted as 2 user connections
CX uses Firebase (free) for realtime platform to make your chat faster and reliable. That means CX doesn’t use your own resources like other AJAX chats. Your all chat data stored on Firebase temporarily during chat communication. Besides, your data will be removed from Firebase and saved on your own server after ending chat. So you still keep your data in your server without using your server resources too much!
Chat can be ended by both visitors and operators. If visitor close window, chat is ended automatically.
We removed AJAX from CX and start to use Firebase, because:
- AJAX is slow and not realtime (even your server is really good)
- AJAX overloads CPU usage
- 100 user connections is NOT possible with AJAX
- Chat should send request to server every second. While WP itself can overload CPU usage even it doesn’t use AJAX frequently, a chat script would overload CPU easily: WordPress heavy admin-ajax.php usage
- There is no way to build a mobile application with AJAX (it is possible but it will kill mobile battery if we do that with AJAX)
Update 2.2.3 – 1 July 2016
- FIX: 403 issue happening in some PHP/Apache server installations
Demo WordPress Chat X plugin v2.2.3
Download WP Chat X plugin v2.2.3
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